|Location: UK | US|
|Deal type: Exit|
|Silverpeak team: Paddy MccGwire|
“Silverpeak helped corral us over the line. This deal had some challenges, some I’ve seen before, some I haven’t. It needed great determination and not a little patience in sorting out the detail.”
Silverpeak, the technology investment bank, acted as the exclusive financial advisor to Silver Lining Solutions Ltd, a provider of industry-leading employee performance optimisation software, which has been acquired by Genesys®, the global leader in omnichannel customer experience and contact centre solutions.
Silver Lining Solutions develops employee performance optimisation software that helps improve employee engagement and performance, enabling organisations to serve customers better, increase sales and operational effectiveness, and reduce costs. The award-winning UK-based company was founded in 2001 and has offices in the UK, Asia Pacific and the United States.
The acquisition of Silver Lining Solutions will further expand Genesys’ capabilities to help organisations elevate employee engagement and improve business results related to sales, collections, workforce productivity, and customer satisfaction.
Silverpeak were the lead adviser on the transaction initiating the process with global strategic acquirers, advising management and the three institutional shareholders, and negotiating the transaction through to final completion. Terms of the deal were undisclosed.
Ed Wass, CIO at Catapult Ventures said “Silverpeak helped corral us over the line. This deal had some challenges, some I’ve seen before, some I haven’t. It needed great determination and not a little patience in sorting out the detail.”
Stephen Edwards, Chairman of Silver Lining Solutions commented “Obviously our first responsibility was to get the best possible return for our investors, and we have done that. However, we also had a duty to try to find a suitable result for our people, our product and our customers which we have achieved.”
Paddy MccGwire, the Managing Partner at Silverpeak leading the process, said “This is another enterprise software sale where we were dealing with strategic buyers from Israel, Europe and US, with San Francisco based Genesys winning the prize. There was an added complexity that three of the parties were either partners or OEMs that required careful management to protect the business.”